Below you will find pages that utilize the taxonomy term “Case Deflection”
Posts
Lightning Web Component Community Case Creation
In this post we will create a case creation form, using the lightning-record-edit-form component alongside proper redirection to the record page once the button has been submitted.
Getting Started You will need to get yourself setup with Salesforce-DX, if you haven’t had the chance to do so, this is a good time to get your environment setup since we will use it to deploy our LWC to a scratch org for testing.
Speaker sessions
Case Deflection from A-Z
French Touch Dreamin 2019 Case Deflection from A-Z
During this speaker session I did an overview of customizing a complete Contact Support Form alongside a Custom Deflection component in Lightning Communities.